Frequently Asked Questions
How does scanning work?
Scan a product's barcode or label (or take a photo). The app securely sends it for AI analysis and returns a clear health breakdown of the food or cosmetic product. Results are informational, not professional advice.
Are estimates and results accurate?
They are estimates and may not be perfectly accurate. They are intended as a helpful guide, not professional, medical, or dietary advice.
Is my data private?
Yes. We don't sell your data, show ads, or track you across other apps. There is no account — your history and preferences are stored only on your device.
Subscriptions & Cancellation
Subscriptions are managed through your Apple ID settings. To cancel, open Settings on your device, tap your name, then Subscriptions, and manage the subscription there. Cancelling stops future renewals; you keep access until the end of the current period.
Refunds
Refund requests for App Store purchases are handled by Apple. You can request a refund from Apple at reportaproblem.apple.com. If something went wrong on our side, email us and we'll do our best to help.
Deleting Your Data
You can remove your data at any time: In Profile → Scan history, swipe a row left to delete it; remove favorites from Profile → My favorites. Delete the app to erase all on-device data. Anonymous analysis entries in the shared catalog cannot be removed individually, as they are not linked to you.. Your history and preferences live only on your device, so clearing them in the app or deleting the app removes them. Note that deleting the app itself does not cancel an active subscription (see above).
If you need help deleting your data or have any other request, email support@aurelionlabs.digital and we'll assist you.